9bet100 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 9bet100 ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards the personal information of individuals ("Player," "User," or "you") who access or use the 9bet100 online gaming platform, including all associated websites, mobile interfaces, and related services (collectively, the "Platform").

9bet100 is committed to protecting the privacy and security of your personal data in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC"). By registering an account on the 9bet100 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

If you do not agree with the terms of this Privacy Policy, you must immediately discontinue your use of the 9bet100 Platform. For any privacy-related concerns, please refer to Section 15 (Contact Us) of this Policy.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, 9bet100 acts as the personal information controller ("PIC") in respect of all personal data collected from players and users of the Platform. As PIC, 9bet100 determines the purposes and means of processing your personal information.

Where 9bet100 engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and game software suppliers — those parties act as personal information processors ("PIP") and are bound by contractual data processing agreements that require them to handle data exclusively according to 9bet100's instructions and in compliance with Philippine law.

3. Data We Collect

Depending on how you interact with the 9bet100 Platform, we may collect the following categories of personal information:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, gender, government-issued ID number	Account registration, KYC/AML verification, age verification
Contact Data	Email address, Philippine mobile number, residential address	Account communication, transaction notifications, support
Financial Data	GCash number, Maya account, bank account details (BPI, BDO, Metrobank), transaction history	Deposit and withdrawal processing, AML compliance
Technical Data	IP address, device type, browser, operating system, session logs	Platform security, fraud prevention, service improvement
Usage Data	Games played, bet amounts, session duration, login timestamps	Personalisation, responsible gaming monitoring, analytics
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer service, dispute resolution, quality assurance
Verification Documents	Scanned government IDs, selfies for liveness checks, proof of address	Mandatory KYC compliance, fraud and money laundering prevention

4. How We Collect Data

9bet100 collects personal information through the following means:

• Direct collection: Information you provide when registering a 9bet100 account, completing KYC verification, making deposits or withdrawals, or contacting our support team.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and analytics tools as you interact with the 9bet100 Platform.
• Third-party collection: Identity and address verification data received from KYC service providers; fraud signals received from payment processors; and publicly available information used for AML screening.
• Regulatory sources: Information received from PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory authorities in connection with their oversight functions.

5. How We Use Your Data

9bet100 processes your personal information for the following purposes:

• To create, manage, and maintain your 9bet100 account;
• To verify your identity and age in compliance with PAGCOR and KYC requirements;
• To process deposits, withdrawals, and other financial transactions securely;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity;
• To fulfil our responsible gaming obligations, including monitoring for problem gambling indicators;
• To send you account-related notifications, including transaction confirmations and security alerts;
• To provide customer support and resolve disputes;
• To personalise your experience on the 9bet100 Platform, including relevant game recommendations;
• To send promotional communications where you have opted in to receive them;
• To comply with applicable Philippine laws, regulations, and regulatory directives from PAGCOR, the NPC, and the AMLC;
• To improve the performance, security, and features of the 9bet100 Platform.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, 9bet100 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to upon registration, including account management and payment processing.
• Legal obligation: Processing required to comply with Philippine law, including AML obligations under Republic Act No. 9160 (Anti-Money Laundering Act), PAGCOR regulatory requirements, and NPC data protection directives.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing for optional purposes such as promotional communications, where you have given explicit, freely given, and withdrawable consent.

7. Data Sharing

7.1 Service Providers

9bet100 shares personal data with trusted third-party service providers who assist in operating the Platform. These include payment processors (such as GCash, Maya, and banking partners), KYC and identity verification providers, game software suppliers, cloud hosting providers, and customer support platforms. All such providers are bound by contractual agreements requiring them to protect your data and use it solely for the specified purpose.

7.2 Regulatory Authorities

9bet100 may disclose personal data to Philippine regulatory and law enforcement authorities — including PAGCOR, the NPC, the AMLC, and the National Bureau of Investigation (NBI) — where required by law, court order, or regulatory directive. Such disclosures are made strictly in accordance with the DPA and only to the extent necessary.

7.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of 9bet100's business, personal data held by 9bet100 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change in the processing of your personal data that results from it.

7.4 No Sale of Data

9bet100 does not sell, rent, or otherwise commercially transfer your personal information to any third party for their own marketing or commercial purposes. This commitment is absolute and applies regardless of any commercial pressure or incentive to do otherwise.

8. International Transfers

Where 9bet100 transfers personal data outside the Philippines — for example, to cloud infrastructure providers or game software partners based abroad — such transfers are conducted in compliance with Section 21 of the Data Privacy Act and the NPC's guidelines on cross-border data transfers. 9bet100 ensures that the receiving party provides an adequate level of protection for your personal data, either through contractual data transfer agreements or by transferring data only to countries with comparable data protection standards as recognised by the NPC.

9. Cookies & Tracking Technologies

9.1 What We Use

The 9bet100 Platform uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage — to operate the Platform effectively, maintain your login session, remember your preferences, and gather analytics data to improve the Platform experience.

9.2 Types of Cookies

• Essential cookies: Required for the Platform to function. These cannot be disabled without breaking core functionality such as login sessions and security features.
• Analytics cookies: Used to understand how players interact with 9bet100, which pages are most visited, and where technical issues occur. This data is aggregated and does not identify individuals.
• Preference cookies: Used to remember settings such as your language preference and notification choices.

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will affect the functionality of the 9bet100 Platform, and some features may not work correctly without them.

10. Data Retention

9bet100 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years after account closure, in compliance with AMLC requirements under the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of five (5) years in accordance with AML reporting obligations.
• Support communications: Retained for three (3) years for dispute resolution and quality assurance purposes.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever is earlier.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any identifiable individual.

11. Data Security

9bet100 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls restricting data access to authorised personnel only, regular security audits and penetration testing, and incident response procedures aligned with NPC breach notification requirements.

While 9bet100 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that poses a real risk of harm to you, 9bet100 will notify affected players and the NPC in accordance with the mandatory breach notification requirements of the Data Privacy Act.

12. Minors

The 9bet100 Platform is strictly intended for individuals who are twenty-one (21) years of age or older. 9bet100 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 9bet100 Platform, please contact us immediately at [email protected].

13. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9bet100. To exercise any of these rights, please contact us at [email protected]. We will respond to all verifiable requests within thirty (30) calendar days.